Privacy Policy

Privacy Policy for Khazna Data Centers

Effective Date: August 1, 2025

This Privacy Policy describes how Khazna (“Company,” “we,” “us,” or “our”) collects, uses, processes, and discloses your information in connection with your use of our data center services, websites, and related offerings (collectively, the “Services”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable laws and regulations in the United Arab Emirates (“UAE”).

1. Introduction

At Khazna Data Centers, we understand the importance of privacy and the protection of personal data. This policy outlines our practices regarding the collection, use, and disclosure of information we obtain from users of our Services. By accessing or using our Services, you agree to the terms of this policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

We collect various types of information from, and about, you when you use our Services, such as:

2.1 Personal Information You Provide to Us

This includes information that you voluntarily provide to us when you interact with our Services, such as when you register for an account, subscribe to our services, fill out forms, contact customer support, or engage in other activities that require personal identification.

Examples include:

Contact Information: Full Name, e-mail address, postal address and telephone number.
Account Information: Username, password and other registration details.
Billing and Payment Information: Payment card details, billing address and other financial information necessary to process transactions. Note: We do not store full payment card details on our servers.
Identity Verification Information: Copies of identification documents (e.g., passport and Emirates ID) to comply with our regulatory obligations or for security purposes.
Communications: Records of your correspondence with us, including e-mails, chat logs and support tickets.
Employment Information: If you apply for a job with us, information related to your employment history, qualifications and references.

2.2 Information Collected Automatically

When you access and use our Services, we may automatically collect certain information about your device and usage patterns. This information helps us to improve our Services, analyze trends and administer our website. Examples include:

Log Data: Internet Protocol (IP) address, browser type, operating system, referring/exit pages, clickstream data and the date and time of your visit.
Device Information: Information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers and mobile network information.
Usage Data: Information about how you use our Services, such as the features you access, the pages you view and the time spent on certain sections.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

3. Where Do We Store Your Information

The personal information that we collect from you will be stored in the UAE, although it could be transferred to any company within the Khazna group, regardless of geographic location, in the process of our business operations. We will take all reasonably necessary steps to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.

4. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Services: To operate, maintain, and provide all features of our Services, including processing transactions, managing your account and delivering the Services you request.
To Improve and Personalize Services: To understand how users interact with our Services, analyze usage patterns and develop new features, products and services. This also helps us to personalize your experience.
For Communication: To send you service-related announcements, technical notices, updates, security alerts and administrative messages. We may also send you marketing and promotional communications about our products and services, from which you can opt-out at any time.
For Security and Fraud Prevention: To protect our Services and users from fraud, unauthorized access and other security threats. This includes verifying your identity and monitoring for suspicious activities.
For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including those related to data retention, anti-money laundering and counter-terrorism financing.
For Customer Support: To respond to your inquiries, provide technical support and resolve issues related to your use of our Services.
For Business Operations: For internal business purposes such as data analysis, audits, developing new products, identifying usage trends and determining the effectiveness of our promotional campaigns.

5. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, customer service, marketing and IT services. These service providers are authorized to use your personal information only as so far as necessary to provide these services to us.
With Affiliates and Subsidiaries: We may share your information with our affiliated companies and subsidiaries for business and operational purposes, consistent with this policy.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to either:
- Comply with a legal obligation or respond to valid requests by public authorities (e.g., a court or a government agency);
- Protect and defend the rights or property of Khazna;
- Prevent or investigate possible wrongdoing in connection with the Services;
- Protect the personal safety of users of the Services or the public; and/or
- Protect against legal liability.
In Connection with Business Transfers: In the event that Khazna is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different policy.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration and disclosure. These measures include, but are not limited to, encryption, access controls, secure software development practices and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.

8. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal data that we hold, including:

Right to Access: The right to request access to the personal data.
Right to Rectification: The right to request that we correct your personal data if it is inaccurate or incomplete.
Right to Erasure (or ‘Right to be Forgotten’): The right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: The right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: The right to receive your personal data in a structured, commonly used and machine-readable format.
Right to Object: The right to object to the processing of your personal data under certain circumstances.

Upon your request to delete your information, we will deactivate or delete your information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

To exercise any of these rights, please contact us using the contact details provided in Section 10.

9. Changes to This Privacy Policy

We may update our policy from time to time. Changes to this policy are effective, and with an updated “Effective Date” when they are posted on this web page. Kindly review this policy periodically for any changes.

10. Contact Us

If you have any questions or comments about this Privacy Policy, our data practices, or if you wish to exercise your rights, or to report any data breaches, please contact us at: khazna.legal@khazna.ae